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We greatly appreciate your trust and continued support. Your complete satisfaction is our top priority. Should you be less than fully satisfied with the items you receive, our support team is always available to assist you.

30-Day Hassle-Free Return Policy

We provide a 30-day return window starting from the date your package is delivered, as confirmed by the logistics carrier.
Return Eligibility: All items must remain in their original, unused and undamaged condition, with all original tags and packaging fully intact.

Damaged, Faulty or Misdelivered Items

Please inspect your order promptly upon delivery. If you notice any of the issues listed below, please reach out to us within 48 hours:
  • The item sustained damage while in transit.
  • The item you received does not correspond to your order (incorrect product).
  • The item has a factory-produced defect.
Resolution: We will cover all return shipping costs and arrange for an immediate replacement or a full refund of your purchase.

How to Initiate a Return (4 Straightforward Steps)

To ensure a seamless return experience, please do not ship the item back without prior confirmation from our team:
  1. Contact Customer Support: Send an email to our official support address katyacalderon868@gmail.com, including your order number and the reason for your return. Please attach clear photos if the issue is related to product quality.
  2. Receive Return Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) number together with step-by-step return instructions within 24 hours.
  3. Arrange Courier Pickup: For approved returns, we will send you a prepaid return shipping label or schedule a courier pickup service at no extra charge to you.
  4. Ship the Package: Pack the item securely and hand it over to the designated logistics carrier.

Refund Procedure

  • Inspection Period: We will conduct a full quality inspection of the returned item within 3–5 business days of receiving it.
  • Refund Method: Once the returned item passes our quality check, the refund will be processed and returned to your original payment method.
  • Refund Timeline: The refund generally takes up to 10 business days to process. If you have not received the funds after 15 business days, please contact your card issuing bank or get in touch with us, and we will provide the relevant transaction reference number.

Contact Us

Should you have any questions regarding returns or exchanges, please do not hesitate to contact us:
Customer Service Email: katyacalderon868@gmail.com
Response Time: We guarantee a response to all customer inquiries within 24 hours on business days.